Carphone Warehouse resolves insurance problem with FSA
The Carphone Warehouse has been fined by the UK's Financial Services Agency for a problem that resulted in some customers not receiving proper information about their mobile phone insurance. The retailer has recently been working with the FSA to resolve the issue.
james galloway
(11.4.07 10:29)
i purchased a phone from carphone warehouse and in the deal was given 3 months free insurance.
i did not need this as i have alredy got a policy with barclays bank for cover but as the offer was free i simply accepted it.
now i am being billed for monthly cover i never wanted in the first place.
i have contacted lifeline insurance on a premium rate to make sure i am no longer billed but havebeen told to phone again when i have read the contract i was given when i took out the phone contract. nowhere does it mention anything about me having to cancel any insurance.
all i want to do id to no longer be billed from lifeline insurance